PDPA Notice

1. Your consent

By sending our enquiry form, messaging or calling us, or engaging our services, you consent to Moodcrafters collecting, using and disclosing the personal data you provide in order to respond to you, prepare proposals and quotations, deliver and support your project, and meet our legal obligations. We collect only what is reasonable for those purposes.

2. Our obligations under the PDPA

• Consent. We collect, use or disclose personal data only with your consent, or where the PDPA allows or requires it without consent.
• Purpose. We use personal data only for purposes a reasonable person would consider appropriate, and which we have told you about.
• Notification. We tell you why we are collecting your personal data when or before we collect it.
• Access and correction. You can ask to see the personal data we hold about you and to have errors corrected.
• Accuracy. We make a reasonable effort to keep personal data accurate and complete.
• Protection. We use reasonable security arrangements to protect personal data in our possession or control.
• Retention. We stop keeping personal data when it is no longer needed for business or legal purposes.
• Transfer. When personal data leaves Singapore, we make sure it receives a comparable standard of protection.
• Data breach notification. We assess data breaches and notify the Personal Data Protection Commission and affected individuals where required.
• Accountability. We have appointed a Data Protection Officer and make information about our data protection practices available on request.

3. How to make a request

To ask for access to your personal data, to correct it or to withdraw consent, write to our Data Protection Officer:

Data Protection Officer, Moodcrafters Pte. Ltd.
8 Ubi Rd 2, #01-07 Zervex, Singapore 408538
Email: hello@moodcrafterinterior.com
Phone and WhatsApp: +65 8087 5475

Please tell us your name, how you have dealt with us, and what you are asking for. We may ask for information to confirm your identity before acting, so that personal data is not given to the wrong person.

4. What happens next

• Access and correction requests. We respond as soon as reasonably possible. If we cannot respond within 30 days of receiving your request, we will tell you in writing when we will be able to. We may charge a reasonable fee for an access request and will tell you the fee first. There is no fee for a correction.
• Withdrawing consent. We will tell you the likely consequences and will generally give effect to your withdrawal within 10 business days. We may not be able to continue an enquiry or service that depends on that personal data.
• Marketing messages. If you ask us to stop sending marketing messages, we will stop within the period the law allows, which is no more than 21 days for telemarketing messages.

5. Do Not Call

We send telemarketing calls or messages to Singapore telephone numbers only where you have given clear consent or where the Do Not Call provisions of the PDPA otherwise allow it, and we check numbers against the Do Not Call Registry where required. Messages about your own enquiry or project are not telemarketing messages.

6. Complaints

If you believe we have not handled your personal data properly, please contact our Data Protection Officer so that we can look into it. We aim to acknowledge complaints within 5 business days. If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.