Privacy Policy

1. Who we are

Moodcrafters Pte. Ltd. is an interior design and build studio registered in Singapore, with a studio at 8 Ubi Rd 2, #01-07 Zervex, Singapore 408538 and a studio in Bangsar, Kuala Lumpur.

In this policy "we", "us" and "our" mean Moodcrafters Pte. Ltd.. "Personal data" means data about an individual who can be identified from that data, or from that data together with other information we have or are likely to have access to.

2. The personal data we collect

Depending on how you deal with us, we may collect:

• Contact details: your name, mobile number, email address and preferred way of being contacted.
• Enquiry details: the type of space, what you tell us about it and the page you wrote to us from.
• Project details: the property address, floor plans, measurements, photographs and videos of the space, your brief, budget, design preferences, key collection or lease dates and site access arrangements.
• Agreement and billing details: quotations, signed agreements, invoices, payment records and the name and address used on them.
• Details needed for approvals: where a renovation needs a permit or approval, the details that the Housing & Development Board (HDB), the building's management or another authority requires from the owner or tenant.
• Communications: messages, emails, call notes and meeting notes exchanged with our team, including on WhatsApp.
• Website usage data: pages viewed, the device and browser used, approximate location derived from your IP address and the campaign or link that brought you here. See our Analytics Terms.

We do not ask for your NRIC or other national identification number unless a law or an authority requires it for your project. Please do not send us more personal data than we ask for.

If you give us personal data about someone else, such as a co-owner, family member or building contact, please make sure they know and agree that you are sharing it with us for the purposes in this policy.

3. How we collect it

We collect personal data when you send our enquiry form, message or call us, meet us at our studio or on site, sign a quotation or agreement with us, or use our client software during a project. We may also receive it from someone acting for you, from your building's management, or from public sources such as business directories.

Our website collects usage data through cookies and similar technologies only as described in our Analytics Terms.

4. Why we use it

We collect, use and disclose personal data for these purposes:

• To reply to your enquiry and arrange a consultation.
• To prepare space plans, moodboards, designs, drawings and quotations.
• To enter into and carry out our agreement with you, including coordinating our team, suppliers and subcontractors, applying for permits and approvals, managing site access, invoicing and collecting payment.
• To keep you updated during your project and to provide handover and after-care support, including defects and warranty matters.
• To keep business, accounting and tax records and to meet legal and regulatory requirements.
• To handle feedback, complaints and disputes, and to protect our legal rights.
• To understand how our website and advertising perform and to improve them.
• With your consent, to send you news and offers from Moodcrafters, and to show photographs of a completed project.

We will ask for your consent again before using your personal data for a purpose that is not listed here, unless the PDPA or another law allows or requires that use without consent.

5. Consent

When you send an enquiry, message us or engage us, you consent to our collecting, using and disclosing your personal data for the purposes above. In some situations the PDPA treats you as having consented, for example when you volunteer information for an obvious purpose, or allows us to use personal data without consent, for example where it is necessary to perform a contract with you or to meet a legal obligation.

You may withdraw your consent at any time. See section 11.

6. Who we share it with

We do not sell personal data. We share it only where needed for the purposes above, with:

• Our designers, project team and carpentry workshop.
• Subcontractors, suppliers and delivery teams working on your project, who receive only what they need, such as the site address, access arrangements and a contact number.
• HDB, your building's management or managing agent, and other authorities, where an application, permit, inspection or the law requires it.
• Service providers who work for us, such as website hosting, database, email, messaging, client software, accounting and payment providers.
• Analytics and advertising providers, as described in our Analytics Terms.
• Professional advisers such as lawyers, auditors and insurers.
• Any party to a sale or restructuring of our business, under suitable confidentiality terms.
• Law enforcement, regulators or courts, where the law requires it.

Service providers who process personal data for us are bound by written terms to protect it and to use it only on our instructions.

7. Transfers outside Singapore

Our Kuala Lumpur studio and some of our service providers are located outside Singapore, so your personal data may be stored or accessed overseas. When we transfer personal data out of Singapore we take steps required by the PDPA to make sure the recipient gives it a standard of protection comparable to the PDPA, for example through contractual terms.

If you deal with our Kuala Lumpur studio, Malaysia's Personal Data Protection Act 2010 may also apply to that personal data.

8. Marketing and the Do Not Call Registry

We send marketing messages only where you have agreed to receive them or where the law otherwise allows it. Where required, we check Singapore telephone numbers against the Do Not Call Registry before sending telemarketing messages.

You can stop marketing messages at any time by replying to say so or by writing to us. We will act on your request within the period the law allows, which is no more than 21 days for telemarketing messages. We will still contact you about an enquiry or project you have with us.

9. Photographs of completed projects

We like to show our work. We publish photographs, videos or renders of a client's space on our website, social media or marketing materials only with that client's agreement, and without names or unit addresses. You can ask us to stop using images of your space in future materials at any time.

10. How we protect and keep it

We use reasonable security arrangements to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or loss. These include access controls, password-protected systems, encrypted connections to our website and limiting access to staff and partners who need it. No method of transmission or storage is completely secure, so we cannot promise absolute security.

We keep personal data only for as long as it is needed for the purposes in this policy or for legal or business purposes. As a guide:

• Enquiries that do not become projects: up to 24 months after our last contact with you.
• Project files, agreements and payment records: for the life of the project and afterwards for as long as needed for warranty, accounting, tax and legal purposes, which is generally at least five years.

When personal data is no longer needed we delete it, destroy it or remove the means by which it can be linked to you.

11. Your rights: access, correction and withdrawal

You may ask us:

• For a copy of the personal data we hold about you and how we have used or disclosed it in the past year.
• To correct personal data that is inaccurate or incomplete.
• To stop using your personal data for a purpose you previously agreed to.

Write to our Data Protection Officer using the details in section 15. We may need to verify your identity before we act. We respond to access and correction requests as soon as reasonably possible. If we cannot respond within 30 days we will tell you when we will be able to. The PDPA allows us to charge a reasonable fee for an access request, and we will tell you the fee before we proceed. The PDPA also sets out situations where we may or must decline a request.

If you withdraw consent we will tell you the likely consequences and will generally give effect to your withdrawal within 10 business days. Withdrawing consent may mean that we cannot continue an enquiry or service. It does not affect our right to keep and use personal data where the law allows or requires it, for example to complete or enforce an existing agreement.

12. Keeping your data accurate

We rely on the details you give us. Please tell us when your contact details or project details change so that our records stay accurate and complete.

13. Data breaches

If a data breach occurs we will assess it promptly. Where the breach is notifiable under the PDPA, we will notify the Personal Data Protection Commission as soon as practicable and no later than three calendar days after making that assessment, and we will notify affected individuals where the PDPA requires it.

14. Other websites and services

Our website links to services run by others, such as WhatsApp, Instagram and Google Maps. Their operators are responsible for their own privacy practices, so please read their policies before using them.

15. Contact our Data Protection Officer

For questions, requests or complaints about personal data, please contact:

Data Protection Officer, Moodcrafters Pte. Ltd.
8 Ubi Rd 2, #01-07 Zervex, Singapore 408538
Email: hello@moodcrafterinterior.com
Phone and WhatsApp: +65 8087 5475

If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.

16. Changes to this policy

We may update this policy as our services or the law change. The date at the top shows when it was last updated. Significant changes will be highlighted on this page.